Shipping + Returns Policy
Please note - Our couriers do not deliver to PO Boxes.
All our products are wrapped individual, with a light foam wrap and then bubble wrapped to prevent them from breaking, then placed in a box with newspaper to stop them from moving around. If you require express post please send us an email, lead times will remain the same us less you have made contact with us via email. Our lead time for most products are 2-3 weeks this does not include shipping.
We have a flat rate shipping of $10. Collection is also available from Terrigal/Killarney vale on the Central Coast NSW please enter LOCALPICKUP at checkout.
We are not responsible for any delays in shipping times. We do not take responsibility for lost packages, but will happily assist you with any information you require regarding the order being posted however any investigation lodgements with the carrie must be lodged by the purchaser.
Refunds or exchanged for change of mind are not offered. Soilamore will only offer a refund or exchange if the item you purchased is damaged, if an item is broken in transit please send us an email within 7 days with description and some photos to firstname.lastname@example.org.
Please be aware, our items are NOT toys but are made for decorative purposes only, our items are fragile and if dropped they will break, so please ensure they are displayed in a safe place and are kept away from those small hands, over cots and beds.
Any enquiries please contact us.